What's new on Cloudsmith

Cloudsmith is your friendly neighbourhood Package Management SaaS; for secure delivery of the world's software. For DevOps-y people.

June 14, 2021

Lean On Me: Custom Support Details

Good news! You can now set a custom support email and URL for your organizations. For error messages when installs or setups go wrong or where we need to communicate an issue to your users, we'll now display your own support email and URL. You can configure it in your org profile settings:

For example, if your users use the automated bash installs for Linux-based scripts, and an error is encountered during setup, we will display your support email and URL instead of the defaults. So they'll now know how to contact you to resolve the situation quickly and efficiently.

We'll continue to roll out support (no pun intended) for this in other places where a contextual error message could be displayed. Don't worry; if the error message is because of an issue on our side, we'll still let the user let it know it was our fault, and we'll happily handle those issues for you. That's why we're here, after all!

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